Conference Agenda

Sunday, September 27
Registration	1:00 p.m. - 7:00 p.m.
Users Group Combined Regional Meeting	3:00 p.m. - 5:00 p.m.
Welcome Reception	7:00 p.m. - 9:00 p.m.
Monday, September 28
Registration	7:00 a.m. - 5:00 p.m.
Power Breakfasts	7:00 a.m. - 8:00 a.m.
Nautilus® Enterprise Content Management from Fiserv Asbury C IBM Asbury D EFT Solutions from Fiserv Saybrook
Continental Breakfast	7:10 a.m. - 8:10 a.m.
Opening General Session(Don MacDonald and Peter Leyden)	8:10 a.m. - 9:50 a.m.
Don MacDonald Chief Marketing Officer, Fiserv, Inc. Don MacDonald joined Fiserv in 2008 as the corporation's Chief Marketing Officer, focusing on refining the company's brand and product strategies, data analytics and client segmentation. He has more than 25 years experience in marketing, communications, product development and strategy. Prior to joining Fiserv, MacDonald spent more than 20 years at Intel Corporation, ending his tenure there as Vice President and General Manager of the company's worldwide marketing organization. Born in Singapore, MacDonald has a Bachelor of Law degree from University of Lancaster, England. Peter Leyden With a resume spanning industries and continents, Peter Leyden brings a global perspective to issues related to economics, business, technology and most importantly, the consumer. His discussion of new media and the up and coming "Millennial Generation" will challenge the way you think of customer experience. Don't miss this thought provoking and timely presentation. Leyden served as managing editor of the original Wired magazine that introduced the digital revolution to the world and pioneered the early online world of web. He also spent many years with the Global Business Network, a think tank and consulting firm that advises many top global corporations and served as special correspondent for Newsweek magazine in Asia. Drawing on his business experience, he co-authored the books The Long Boom, a History of the Future, 1980-2020 and What's Next, Exploring the New Terrain for Business.
Solutions Showcase	9:50 a.m. - 6:00 p.m.
Break	9:50 a.m. - 10:15 a.m.
Concurrent Session	10:15 a.m. - 11:45 a.m.
Brand Equity - Stake Your Reputation on It! GH North U.S. Regulatory Update Asbury A
Lunch	11:45 a.m. - 1:00 p.m.
Concurrent Session	1:00 p.m. - 2:00 p.m.
Banklink Cash Management and Business Services Asbury B Winning Small Business with Remote Deposit Capture Asbury C Outside-In Thinking - The Impact of Analytics on Strategic Planning Asbury D Mobile Banking vs. Mobile Payments Saybrook The Changing Landscape of Risk GH Salon 1
Concurrent Session	2:10 p.m. - 3:10 p.m.
Why Can't I Use My iPhone™? Uncovering Emerging Consumer Payments Trends Asbury B Branches and Customer Experience Asbury C Why Are There Bananas in the Cereal Aisle? Asbury D Cash Management Frontiers Saybrook U.S. Regulatory Update(Repeat) GH Salon 1
Break	3:10 p.m. - 3:40 p.m.
Fiserv Solution Update	3:40 p.m. - 4:45 p.m.
Showcase Reception	6:00 p.m. - 8:00 p.m.
Client Relations Reception	8:00 p.m. - 9:30 p.m.
Tuesday, September 29
Registration	7:00 a.m. - 3:00 p.m.
Power Breakfasts	7:00 a.m. - 8:00 a.m.
Financial Control Solutions from Fiserv Asbury C Source Capture OptimizationSM from Fiserv Asbury D
Continental Breakfast	7:10 a.m. - 8:10 a.m.
General Session (Mark Sievewright)	8:10 a.m. - 9:00 a.m.
Mark Sievewright Senior Vice President, Strategic Marketing Fiserv, Inc. As Senior Vice President, Strategic Marketing, Sievewright leads the Fiserv Strategic Marketing team, providing oversight of Fiserv's relationship with the industry's leading technology research and advisory firms. Sievewright has worked in the financial services industry since 1979 and has held senior leadership roles at HSBC, MasterCard International, Payment Systems, Inc. and TowerGroup. At TowerGroup, Sievewright served as President and CEO for four years before its acquisition by MasterCard Advisors. At Fiserv, Sievewright works directly with Fiserv clients and businesses to develop successful business growth strategies, sharing his insight into leading developments and trends within the financial industry.
Solutions Showcase	9:00 a.m. - 3:30 p.m.
Break	9:00 a.m. - 9:15 a.m.
Concurrent Session	9:15 a.m. - 10:15 a.m.
Personalizing Impersonal Channels Asbury B Leveraging Analytics to Deepen Internet Banking Relationships Asbury C Master Data Management for Business as Usual Asbury D Supply Chain - Trade Finance Saybrook Efficiency Ratio: Best Practices in Today's Challenging Times GH Salon 1
Concurrent Session	10:25 a.m. - 11:40 a.m.
Fiserv as a Partner: Possibilities in Partnering GH North How Well Do You Really Understand CRM? Asbury A
Lunch	11:40 a.m. - 1:00 p.m.
Concurrent Session	1:00 p.m. - 2:00 p.m.
Disney's Approach to Quality Service Asbury B Targeting Small Business Business: Selling Strategies Asbury C Enhancing Online Security in Today's Tough Economy Asbury D Built for Purpose Analytics Saybrook Going Beyond TCO Improvements - Understanding TVO GH Salon 1
Concurrent Session	2:10 p.m. - 3:10 p.m.
Extending Your Footprint: Serving the Under-Banked and Unbanked Asbury B Best Practices for Remote Deposit Capture Asbury C Risk Management and Customer Confidence - Why You Should Care Asbury D Fiserv: Innovating for the Market Saybrook Integration: Not a Back Office Problem GH Salon 1
Closing General Session (Jamie Clarke)	3:20 p.m. - 4:35 p.m.
Jamie Clarke If you saw Clarke's presentation at PIP 2004, you know that he is a model of perseverance in overcoming obstacles and that his passion is contagious. Having accomplished two of the most daring and dangerous feats imaginable, he has remarkable experience and insight to share. Following his long journey to the summit of Mount Everest, Clarke was not content to simply bask in his success. He wasted little time before focusing on his next challenge and in doing so, pushed himself to even further limits. Hear Clarke's story of crossing Arabia's Empty Quarter, the most desolate and dangerous desert in the world. As he recounts the setbacks, challenges and ultimate triumph, you will no doubt find motivation toward overcoming your personal and professional obstacles.
Theme Party	7:30 p.m. - 10:30 p.m.
Wednesday, September 30
Breakfast	8:15 a.m. - 9:00 a.m.
Product Planning Sessions	9:00 a.m. - 11:00 a.m.
Commercial Lending Enhancements Update This session will feature a discussion on the upcoming enhancements to the commercial lending capabilities of Signature. Asbury A Channels and Payments Solutions Update Here's your chance to learn more about the exciting Channel and Payment solutions from Fiserv. This session will feature updates on Aperio for Signature, Desktop for Signature, Fiserv Mobile Money and many others. Asbury C International Product Suite Update This session will feature an update on the International Product Suite from Fiserv, including products such as the Signature bank platform, Aperio, UI for Signature, Fiserv Mobile Money among others. Asbury D Risk and Compliance Solutions Update Learn more about Risk and Compliance solutions from Fiserv, including the Financial Crime Suite. This session will also feature an update on our regulatory projects and will preview what you can expect to see in 2010. GH Salon 5 Banklink User Group Meeting GH Salon 6